Privacy Policy

We collect information you provide directly and information collected automatically:

• Account & Order Information: name, email address, shipping and billing addresses, phone number, payment details (processed by our payment provider), and subscription preferences.
• Personalization Details: book preferences, interests, or other information you share so we can tailor your box and handwritten notes.
• Communications: messages you send us, survey responses, or feedback.
• Automatically Collected Data: IP address, browser type, device information, pages visited, referring URLs, and similar technical data. This includes information gathered through the analytics and webmaster tools described below.

We use the information we collect to:

• Process and fulfill your subscription and orders
• Personalize your boxes and the handwritten cards that come with them
• Communicate with you about your account, shipments, and customer support
• Send optional marketing emails (you can unsubscribe at any time)
• Improve our website, products, and service
• Understand how visitors use our site so we can make it more helpful and inviting
• Detect and prevent fraud or misuse
• Comply with legal obligations

To help us understand how our website is used and to improve the experience for readers like you, we use the following third-party tools:

• Google Analytics: We use Google Analytics to collect information about how visitors interact with our site (for example, pages viewed, time spent, and general location based on IP address). Google Analytics uses cookies and similar technologies. The data is processed by Google in accordance with its own privacy policy. You can learn more and opt out of Google Analytics by visiting Google’s opt-out page.
• Bing Webmaster Tools: We use Microsoft’s Bing Webmaster Tools to help manage and improve how our site appears in Bing search results. This may involve verification of site ownership and limited technical data related to search performance and indexing.
• Our website platform: The platform that hosts our website may collect technical and usage information necessary to provide its services to us. Any data shared with it is used only to support the operation and improvement of our site.

These tools help us see what content resonates, fix issues, and create a quieter, more enjoyable experience for book lovers. They do not receive your payment information or the personal details you share for box personalization unless those details are already publicly available on the site.

We do not sell your personal information. We may share it with:

• Service providers who help us operate (payment processors, shipping carriers, email platforms, website hosting, personalization or printing partners, Google Analytics, Bing Webmaster Tools, and our website platform). They are only permitted to use the information to perform services for us.
• Legal authorities when required by law or to protect our rights, safety, or property.
• In connection with a business transfer (such as a merger or sale of assets), in which case the information would remain subject to privacy protections.

We (and the tools listed above) use cookies and similar technologies to keep you logged in, remember preferences, understand how the site is used, measure performance, and support site improvement. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality or limit the insights we can gather to improve the experience.

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Analytics data is retained according to the settings and policies of the respective tools. You may request deletion of your account data (subject to legal retention requirements).

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing emails (unsubscribe link in every email)
• Object to or restrict certain processing
• Opt out of Google Analytics tracking via the link provided above

To exercise these rights, contact us at the email below. We will respond in accordance with applicable law. Residents of California and other jurisdictions with specific privacy laws may have additional rights; please contact us for more information.

We take reasonable administrative, technical, and physical measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Our Service is not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly.

Our Service is operated from the United States. If you access it from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States (and by the third-party tools listed above), where data protection laws may differ from those in your country.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. We encourage you to review it periodically. Continued use of the Service after changes means you accept the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Quiet Lil Moments
Email: breathe@quietlilmoment.com
Or use our contact form.